How to Add A New Order Status In WooCommerce?

18 minutes read

To add a new order status in WooCommerce, you need to follow these steps:

  1. Open your website's WordPress admin panel and go to the WooCommerce settings.
  2. Click on the "Advanced" tab and then select "Custom Order Status" from the submenu.
  3. On the Custom Order Status page, click on the "Add Order Status" button.
  4. Enter a name for the new order status in the "Order Status Name" field. This name should be unique and descriptive.
  5. In the "Slug" field, enter a short lowercase string to represent the new order status.
  6. Optionally, you can set an order status color by clicking on the color picker box.
  7. Select the parent status for the new order status from the dropdown menu. This determines which existing status the new status will be associated with.
  8. You can also define the icons and actions for the order status if needed.
  9. Click the "Save Order Status" button to create the new order status.


Once you have added the new order status, it will be available to use for your orders within WooCommerce. You can assign this status to orders manually or set it to be applied automatically based on certain conditions or triggers.

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How can you notify customers when their order status changes?

There are several ways to notify customers when their order status changes:

  1. Email notifications: Send automated emails to customers whenever there is a change in their order status. This can include updates such as order confirmation, shipment notification, delivery status, or any other relevant information.
  2. SMS notifications: Send text messages to customers to update them about the changes in their order status. Many customers prefer receiving quick updates through text messages, as they are more likely to see and read them promptly.
  3. Mobile app notifications: If you have a mobile app, send push notifications to customers regarding any changes in their order status. This is a convenient way to notify customers in real-time, as notifications appear directly on their mobile device.
  4. Order tracking system: Provide customers with a tracking system on your website or mobile app where they can check the status of their order themselves. Ensure that the system is updated regularly and allows for easy access to information.
  5. Automated phone calls: Use automated phone call systems to notify customers when their order status changes. This method can be useful for urgent updates or important changes that require immediate customer attention.
  6. Social media updates: If you have an active social media presence, post updates about order status changes on platforms like Twitter or Facebook. This can help reach a broader audience and keep customers informed.


Regardless of the method you choose, it is essential to ensure that notifications are clear, concise, and provide the necessary information regarding the changes in their order status.


Can you display order status on the frontend for customers to see?

Yes, it is common practice to display order status on the frontend of an e-commerce website or application for customers to see. This helps customers track the progress of their orders and provides them with information about estimated delivery dates or any issues encountered during the fulfillment process.


The order status can be displayed in various ways, depending on the design and functionality of the platform. Some common methods include using a simple status text (e.g., "Processing," "Shipped," "Delivered"), utilizing progress bars or tracking numbers, or providing a detailed timeline of the order's journey from placement to delivery.


It's important to ensure that the order status displayed is accurate and regularly updated so that customers have real-time information about their orders.


How can you set a time limit for each order status?

To set a time limit for each order status, follow these steps:

  1. Identify the different order statuses: Determine the various stages an order goes through in your business. For example, you may have statuses like "Received," "Processing," "Shipped," and "Delivered."
  2. Assign time limits to each status: Decide how much time should be allocated for each order status. Consider factors like processing time, shipping duration, and estimated delivery time. For example, you may assign 24 hours for "Processing," 3-5 business days for "Shipped," and 7-10 business days for "Delivered."
  3. Define the start and end points: Specify when the time limit for each status begins and ends. For instance, the time limit for "Processing" status may start as soon as the order is placed and end when the order is prepared for shipment.
  4. Automate time tracking: Utilize an order management system or software to automatically track the time for each status. This can help you manage and monitor the progress of orders more efficiently.
  5. Implement notifications: Set up automated notifications to alert the relevant stakeholders when an order exceeds the time limit for a particular status. This can help in identifying any delays and taking appropriate actions to resolve them.
  6. Adjust time limits as needed: Regularly review and adjust the time limits based on your business's capabilities, customer expectations, and any changes in logistics or operations.
  7. Communicate with customers: Clearly communicate the expected time frame for each order status to your customers. This can be done through order confirmation emails, order tracking pages, or customer service representatives.


By setting time limits for each order status, you can streamline your order processing, ensure timely updates to customers, and improve overall customer satisfaction.

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Is it possible to add a new order status in WooCommerce?

Yes, it is possible to add a new order status in WooCommerce. WooCommerce provides hooks and filters that allow you to customize and add new order statuses to the system.


Here is a general outline of the steps you can follow to add a new order status:

  1. Add the new order status to WooCommerce: You can use the register_post_status function to add a new order status. This function should be hooked to the init action. Example: function custom_register_order_status() { register_post_status('wc-custom-status', array( 'label' => 'Custom Status', 'public' => true, 'exclude_from_search' => false, 'show_in_admin_all_list' => true, 'show_in_admin_status_list' => true, 'label_count' => _n_noop('Custom Status (%s)', 'Custom Status (%s)') )); } add_action('init', 'custom_register_order_status');
  2. Add the new order status to WooCommerce order status dropdown: You can use the woocommerce_order_statuses filter to add your custom order status to the dropdown list in WooCommerce order edit screen. Example: function custom_add_order_status($order_statuses) { $order_statuses['wc-custom-status'] = 'Custom Status'; return $order_statuses; } add_filter('woocommerce_order_statuses', 'custom_add_order_status');
  3. Add custom status actions and messages: You can use various hooks and filters to add custom actions and messages for your new order status. For example, you can use the woocommerce_order_status_{status} action to perform some custom actions when the order status is changed to your custom status. Example: function custom_process_order_status($order_id, $old_status, $new_status, $order) { if ($new_status == 'wc-custom-status') { // Perform custom actions for custom status } } add_action('woocommerce_order_status_wc-custom-status', 'custom_process_order_status', 10, 4);


By following these steps, you can successfully add a new order status in WooCommerce.


How do you install a plugin in WooCommerce?

To install a plugin in WooCommerce, follow these steps:

  1. Log in to your WordPress admin area.
  2. Go to "Plugins" on the left-hand menu.
  3. Click on "Add New" at the top of the page.
  4. In the search bar, enter the name of the desired plugin.
  5. Once you find the plugin you want, click on the "Install Now" button next to it.
  6. Wait for the installation to complete, and then click on the "Activate" button.


Alternatively, if you have the plugin files downloaded to your computer, you can manually install them by following these steps:

  1. Log in to your WordPress admin area.
  2. Go to "Plugins" on the left-hand menu.
  3. Click on "Add New" at the top of the page.
  4. Click on the "Upload Plugin" button at the top of the page.
  5. Choose the plugin file from your computer and click on the "Install Now" button.
  6. Wait for the installation to complete, and then click on the "Activate" button.


After activating the plugin, you may need to configure its settings or add any necessary information to make it work properly.


What happens when an order status is changed?

When an order status is changed, it means that there has been a modification in the progress or status of the order. The specific actions or consequences that occur when an order status is changed depend on the context and the platform or system used for order management. However, some general outcomes could include:

  1. Notification to the customer: The customer is usually notified about the change in the order status through email, SMS, or other communication channels. The notification may provide details about the new status and any relevant updates.
  2. Updates in the order history: The change in status is recorded in the order history, giving a chronological overview of the order's progression. This helps both the customer and the seller to track and review the order.
  3. Alteration in fulfillment process: If the new order status implies a change in the fulfillment process, such as from "Processing" to "Shipped," it typically means that the order has been dispatched and is on its way to the customer.
  4. Modifications in the payment process: In cases where the order status changes from "Pending" to "Paid" or "Refunded," it indicates that the payment has been successfully processed or refunded based on the payment method selected by the customer.
  5. Impact on inventory management: Order status changes may affect inventory management, especially if the status transition involves a change in stock availability. For instance, if an order status changes from "In Stock" to "Out of Stock," it signifies that the product is no longer available for purchase.
  6. Updates in customer support: Customer support representatives may be alerted or provided with relevant information about the changed order status. This enables them to address any customer inquiries or concerns related to the order.


Overall, changing the order status serves as an important communication tool that keeps customers informed about the progress of their order and helps sellers manage their fulfillment processes efficiently.


How do you define order status in WooCommerce?

In WooCommerce, the order status refers to the current stage or status of an order placed by a customer. It helps to keep track of the progress of an order from the time it is submitted until it is fulfilled.


WooCommerce provides several default order statuses, such as:

  1. Pending: This status indicates that an order has been placed but not yet processed or confirmed by the store owner.
  2. Processing: It signifies that the order is being prepared for shipment or fulfillment.
  3. On Hold: This status is used when there is a need to temporarily pause processing an order, such as awaiting payment confirmation or awaiting customer response on a query.
  4. Completed: This status indicates that the order has been successfully fulfilled, and all necessary actions related to shipment, delivery, or services have been completed.
  5. Cancelled: This status is assigned when an order is canceled either by the customer or the store owner.
  6. Refunded: This status indicates that the payment for the order has been refunded to the customer.
  7. Failed: This status is used when an order payment has failed, and the customer needs to try again.


These default order statuses can be customized or extended based on specific business requirements using additional plugins or developments.


Can you add a custom order status for backordered products?

Yes, you can add a custom order status for backordered products. The process may vary depending on the specific e-commerce platform or software you are using, but generally, you can follow these steps:

  1. Login to your e-commerce platform or administrative dashboard.
  2. Navigate to the "Settings" or "Options" section where you can manage order statuses.
  3. Look for the section that allows you to add or customize order statuses.
  4. Click on "Add New" or a similar button to create a new order status.
  5. Give the order status a name, such as "Backordered" or "Awaiting Stock."
  6. Configure any additional settings or options related to the order status, such as assigning a specific color or icon to make it easily recognizable.
  7. Save the changes.


Once the custom order status is created, you can use it to track and manage orders that are awaiting stock or on backorder.


Can you set up automatic email reminders for specific order statuses?

Yes, you can set up automatic email reminders for specific order statuses using various email or task management platforms. Here's a general guide on how to set up these reminders:

  1. Choose an Email or Task Management Platform: Select a platform that allows you to automate email sending or task creation based on specific triggers. Some popular options include Gmail with Google Apps Script, Mailchimp, Zapier, or task management tools like Trello, Asana, or Todoist.
  2. Identify the Order Statuses: Determine which order statuses you want to set up reminders for. For example, you might want to send reminders when orders are pending, delayed, or in need of payment.
  3. Set up the Trigger: In your selected platform, create a trigger based on the desired order status. This trigger will initiate the reminder process. Triggers can be set based on order status changes within your e-commerce platform or using external tools like APIs or webhooks.
  4. Configure Email Content: Write the content of the reminder email, including the necessary details and instructions specific to each order status. Make sure to be polite and concise, providing customers with relevant information and any actions they need to take.
  5. Integrate Emails or Tasks: Link your email or task management platform to your e-commerce system or order management tool. This integration will allow the automatic flow of data and trigger the sending of reminder emails or creation of reminders as tasks based on order status changes.
  6. Test and Monitor: Perform thorough testing to ensure the reminders are triggered correctly and the content is accurate. Monitor the reminders and their effectiveness over time to make improvements if necessary.


Remember that the exact steps might vary depending on the specific platforms and tools you use, so refer to their documentation or seek additional guidance for a more detailed setup process.

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